"Account not found" when try to attach to project

Questions and Answers : Getting started : "Account not found" when try to attach to project

To post messages, you must log in.

AuthorMessage
LWJ

Send message
Joined: 27 Nov 05
Posts: 5
Credit: 201,575
RAC: 0
Message 4512 - Posted: 27 Nov 2005, 21:33:45 UTC

I am trying to attach to this project and I keep receiving an "account not found" message after entering my email address and account key as emailed to me by the project. What gives? If I switch to trying to create a new account in the wizard, it tells me the email address is already in use, which means it CAN find my account, doesn't it? In messages, it says something about "Missing account key", but I don't know from where it is missing.

(FYI, I had this problem trying to also attach to Predictor, but it went away the next time I tried, and I attached to Seti without a hitch. In all cases, I used the email address and account key provided via email. This case, with Rosetta, doesn't seem to want to go away....)
ID: 4512 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
Profile Tern
Avatar

Send message
Joined: 25 Oct 05
Posts: 576
Credit: 4,695,450
RAC: 15
Message 4519 - Posted: 27 Nov 2005, 22:51:47 UTC

This is a bug that was hopefully fixed in V5.2.10 or so of BOINC Manager... but you can get around it without downloading the new version (usually) by going to "Your Account" off the home page, and changing your password on the website. Then when you "attach" to the project, say "existing account", and use this password instead of the account key.

If that still fails... download the latest version of BOINC, currently V5.2.12.

ID: 4519 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
LWJ

Send message
Joined: 27 Nov 05
Posts: 5
Credit: 201,575
RAC: 0
Message 4523 - Posted: 28 Nov 2005, 4:14:37 UTC - in response to Message 4519.  

This is a bug that was hopefully fixed in V5.2.10 or so of BOINC Manager...

My guess is the bug isn't fixed as I have that version. However, changing my password apparently did work, as I'm now registered. Thanks for the help!
ID: 4523 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
Shadoe

Send message
Joined: 16 Dec 05
Posts: 1
Credit: 1,439
RAC: 0
Message 6425 - Posted: 16 Dec 2005, 11:47:43 UTC

I am having the same problem. It keeps saying account not found. I have tried changing my password and I have tried the acct key. I have already updated BOINC and that hasn't helped either. Any ideas?
ID: 6425 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote

Questions and Answers : Getting started : "Account not found" when try to attach to project



©2024 University of Washington
https://www.bakerlab.org