Hi !

I can't access my RALPH@Home account. I've selected "forgot password" and got the message "Instructions have been emailed to [my email address]."

But I didn't get any message, even in my spam folder.

Is it a bug with the "forgot password" functionality on RALPH@Home website ? How can I get access to my account again ?

Thanks

Michaël Polla

PS: I made a thread here, because I can't on RALPH@Home forums (you need to be logged in...).

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...anyone ? Please :-(

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I just tried (I do not have moderator privileges on Ralph) and received the EMail just fine.

Also, the webpage for requesting the EMail also lists a second method using the authentication string from your machine. Have you tried that approach?

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Rosetta Moderator: Mod.Sense

I might also suggest checking your junkmail/spam folder. Lastly, alot of hotmail/live.com email users have issues with autogenerated password-request type emails coming through in general, be cautious of signing up for anything using a live.com/hotmail.com email for this reason.

Thanks for your replies.

I just tried (I do not have moderator privileges on Ralph) and received the EMail just fine.

Well for me, it works in every other projects website, but not RALPH@Home, although it recognizes my mail address and say that the message has been sent.

Also, the webpage for requesting the EMail also lists a second method using the authentication string from your machine. Have you tried that approach?

I can't, because I actually don't have any host that have been previously attached to this project.

I might also suggest checking your junkmail/spam folder.

I checked the spam and found nothing, I also added the RALPH@Home mail address to the white list, still no success...

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Is it possible you used a different EMail address on Ralph?

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Rosetta Moderator: Mod.Sense

Is it possible you used a different EMail address on Ralph?

No, cause otherwise when trying to recover the password, I would get the message : "There is no user with email address [address]. Try reentering your email address."

And I also tried to create an account, but it says that the email address is already used.

Thanks again for helping me, I really appreciate it !

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Hi again !

I still can't access to my RALPH account, neither get the "recover password" mail...

Is there someone (moderator, admin...) from this project that could help ?

Have a nice day !

Michaël

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sorry for your troubles. let me see what I can do.

Thank you so much, I was finally able to access my account !

Have a nice day ! :-)

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Please restart Ralph@Home server
And, please, start batches of new app version (3.57)

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